Christmas Wonderland is a Christmas spectacular event for all the family.
Come meet Santa in our
magical ice kingdom!
You can visit and pay on the day of your choice at
our ticket office - No need to pre-book*
*Waiting times may vary
All aboard at our station platform, where you begin your magical ride through the reindeer forest! You may even be lucky enough to see Santa’s reindeer resting before they take flight on Christmas Eve.
You’ll continue your magical ride through the Wonderland where you will see some familiar Christmas favourites, en route to Santa’s magical Ice Kingdom where Santa will greet you alongside your carriage.
Remaining in your carriage you finally visit the Elves toy shop where you finish your ride and choose your Christmas gift with love from Santa.
PRE-BOOK TICKETS (Simple, fast and hassle-free)
Pre-book ticket holders will be able to choose an available day and time slot for their experience upon booking.
ON THE DAY TICKETS (available on the day)
On The Day tickets are available on the day from the venue without the need to Pre-Book a ticket beforehand.
What is Christmas Wonderland?
The difference between Pre-Book & On The Day tickets?
Pre-book ticket holders will be able to choose an available day and time slot for their experience upon booking. If you choose the Pre-book option, your tickets can be downloaded, emailed, or posted to you after your online purchase.
On the day tickets are available to buy on the day from the venue without the need to purchase a Pre-Book ticket beforehand.
What are Additional Assistance tickets?
Additional Assitance tickets are for Children who would like to visit Christmas Wonderland and require additional assistance.
They can only be purchased with 1 x Adult ticket and are not tickets for Adult or Child carers.
Can I amend my ticket purchase?
All tickets are sold are sold non-refundable; however, our bookings team may be able to assist you with an exchange option for a small fee of £2.
Please call 0333 666 3366 and speak to our bookings team for more information about this option.
What time should I arrive?
Please arrive 15-20 mins before your allocated timeslot.
What should I wear?
While you will be inside for most of the event., part of our attraction is outside. We advise you to wrap up warm and dress accordingly.
Do you cater for all children?
Yes! From birth to older adults.
Safety At Christmas Wonderland?
The event’s location is CCTV managed and our staff are trained with the best security practices.
What does my Christmas Wonderland Ticket entitle me to?
Included in your ticket purchase is a journey on our “Santa Express’ train ride, a reindeer visit, and depending on your ticket selection a gift from our Santa’s Toy shop.
Do you allow dogs?
Guide dogs are allowed into the area but unfortunately are not allowed on the ‘Santa Express” train ride, reindeer attraction or Santa’s Toy shop.
What food facilities are available?
You are not allowed to bring your own food to the event; however, we do offer a variety of food and drink options on the day. Our team will help cater for your dietary requirements.
Are there accessible toilets?
Yes, our facility includes toilets, baby changing and disabled toilets on site.
Is there parking at Christmas Wonderland?
Yes! There is a free car park in front of the main entrance. When the event gets busier, we have an overflow car park 300 yards from the event.
Additional Assistance on Standard Tickets?
If you require additional assistance and purchase a standard ticket, then please email our events team (email@example.com) before attending the event.