Christmas Wonderland is a Christmas spectacular event for all the family.

Pre-book ticket holders will be able to choose an available day and time slot for their experience upon booking. If you choose the Pre-book option, your tickets can be downloaded, emailed, or posted to you after your online purchase.

On the day tickets are available to buy on the day from the venue without the need to purchase a Pre-Book ticket beforehand.

Additional Assitance tickets are for Children who would like to visit Christmas Wonderland and require additional assistance.
They can only be purchased with 1 x Adult ticket and are not tickets for Adult or Child carers.

All tickets are sold are sold non-refundable; however, our bookings team may be able to assist you with an exchange option for a small fee of £2.

Please call 0333 666 3366 and speak to our bookings team for more information about this option.

Please arrive 15-20 mins before your allocated timeslot.

While you will be inside for most of the event., part of our attraction is outside. We advise you to wrap up warm and dress accordingly.

Yes! From birth to older adults.

The event’s location is CCTV managed and our staff are trained with the best security practices.

Included in your ticket purchase is a journey on our “Santa Express’ train ride, a reindeer visit, and depending on your ticket selection a gift from our Santa’s Toy shop.

Guide dogs are allowed into the area but unfortunately are not allowed on the ‘Santa Express” train ride, reindeer attraction or Santa’s Toy shop.

You are not allowed to bring your own food to the event; however, we do offer a variety of food and drink options on the day. Our team will help cater for your dietary requirements.

Yes, our facility includes toilets, baby changing and disabled toilets on site.

Yes! There is a free car park in front of the main entrance. When the event gets busier, we have an overflow car park 300 yards from the event.

If you require additional assistance and purchase a standard ticket, then please email our events team (bookings@christmas-wonderland.com) before attending the event.